NEED ASSISTANCE?

Immediate online assistance free of charge, 24 hours a day, 365 days a year:

Call us from anywhere in the world to our 24-hour collect call line, 365 days a year.

Emergency numbers

Please have the following information available:

  • Voucher number or personal document number
  • Current Location
  • Phone number available to be contacted immediately

WHATSAPP: +12089101001

Terrawind Compensation

Report your case and track the status of your case:

Entering through our TWGo app or accessing the Compensation Management system by click here.


To track the case send e-mail to: operaciones@twglobalprotection.com


Post Mail:

Amores St. 1107, Floor 1 Col. Del Valle zip code 03100, Federal District, México.

Please remember to include the refund form and the necessary documents for your claim process.

Compensation management

Start a refund request

Documentation

Information

Assistance

Contact

Solicitar Asistencia
Agencies Area Mascota Terrawind

Products

Cotiza tu asistencia para grupos

EN Para solicitudes de más de 5 viajeros proveer los siguientes datos: