1. Purpose

1.1. The purpose of this document is to establish the Privacy Policy of the app called "TWGo". In TERRAWIND REPS SA DE CV we want to maintain and protect online privacy and we want Users to understand how we collect, use and present their personal information. This Privacy Policy applies to the app called "TW Go" (hereinafter "the app"). The app is owned by TERRAWIND REPS SA DE CV with registered office at Calle AMORES 1107 1er PISO, Colonia del Valle, Delegación Benito Juárez, C.P. 03100. Mexico City, Mexico, with RFC CCA060411K2A. The company is the owner of the domain www.twglobalprotection.com and its e-mail address for electronic communications with Users and third parties is info@twglobalprotection.com. The fact of using the application implies the acceptance of this Privacy Policy.

2. Data requested and stored. Use of the data

2.1. TERRAWIND REPS SA DE CV requests, collects or simply stores the user's information related to the contracted travel assistance, the same information included in the assistance voucher. Among those data are included:

Name and Surname
Document number
Address
E-mail address
Telephone number
Emergency Contact Name
Emergency contact phone number


2.2 During the process of entering the attendance data by the user, personal information of each User of the application will be collected and stored, necessary for the provision of the service, verification of their identity and to prevent unauthorized use. This data may also be used to respond to any comments, requests, queries or questions from Users.

2.3. During the use of the app, TERRAWIND REPS SA DE CV may collect and store information from your Device, to generate usage statistics that allow us to improve products or services and provide better service, and for user support operations. This information can be:

    The type and version of the Operating System.
    The IP address of the Device.
    The Smartphone/Tablet make and model.
    Language.

2.4. During the use of the application, TERRAWIND REPS SA DE CV can access, collect, import or store:

    The geolocation data, necessary for the provision of the service.
    The geolocation data of the device, to geolocate users.
    Data on the use of the application by Users. This information will be handled in a dissociated manner (i.e., without personally identifying the User) for market research and analysis purposes.
    The User's contacts, provided that the User grants access. The User must grant access to save the "Terrawind Assistance Whatsapp" contact in order to use the option to request assistance via Whatsapp messaging, by sending a message directly from the app to the Terrawind Assistance Central. Once the assistance center responds to the message sent via Whatsapp, the user will be able to continue in contact with the Terrawind Assistance Center through the Whatsapp messaging service.

3. Consent on the incorporation of Personal Data.

3.1. TERRAWIND REPS SA DE CV, informs Users that it complies with the current regulations of the Federal Law on Protection of Personal Data Held by Private Parties LFPDPPP, and specifically with the Law DOF 05-07-2010l. In accordance with the provisions of the aforementioned regulations, TERRAWIND REPS SA DE CV states that it only collects the data strictly necessary to offer the services derived from the application, in the terms contained in the Terms of Use, services and activities attributed by the Law, although it reserves the right to use the data contained in its databases for statistical studies of registered Users and the use they make of the app.

3.2. To this end, hereby and, in any case, through the voluntary introduction of any personal data in the mobile application, during the use of the application in the terms set forth in Clause 2 above, which are necessary for the management of your request for assistance or information, the User is informed and gives his consent for the incorporation of the personal data provided to the company to the database owned by TERRAWIND REPS SA DE CV, with registered office in the street AMORES 1107 1er PISO, Colonia del Valle, Delegación Benito Juárez, C. P. 03100, duly registered before the General Registry of Personal Data Protection.

3.3. Also, the User gives express consent to TERRAWIND REPS SA DE CV for the processing of their data, as a result of the consultation or request for assistance, or any operation performed, in order to access the information and services provided by TERRAWIND REPS SA DE CV, through the application and, where appropriate, for the maintenance of the contractual relationship, as well as for sending offers or advertising and promotional communications by any means including electronic.

3.4. The User, by accepting the terms contained in this Clause, agrees to comply during its use of the application its obligations contained in this Privacy Policy and to assume the scope of the guarantees of TERRAWIND REPS SA DE CV granted through the same or that which is in force at any time.

3.5. TERRAWIND REPS SA DE CV undertakes and guarantees the treatment of personal data in accordance with the provisions of the aforementioned application regulations and those in force at any time, as well as the utmost confidentiality with respect to the personal data provided, both by TERRAWIND REPS SA DE CV and employees of the company that have or may have access to such data.

3.6. Note regarding the use of the application by minors. In general, in order to use the Services of the application, minors must have obtained prior authorization from their parents, guardians or legal representatives, who will be responsible for all acts carried out through the application by minors in their care. In those Services where expressly indicated, access will be restricted only and exclusively to those over 18 years of age. In any case, we ask the legal representatives of minors to read this Privacy Policy and to assist their representatives in the use of the application and when providing personal registration data.

4. Truthfulness of the Data provided.

4.1. The User declares that all the data provided by him and entered into the app are true and correct, and undertakes to communicate to TERRAWIND REPS SA DE CV the changes that occur in them.

4.2. In the event that the User provides data of third parties during the process of using the application, TERRAWIND REPS SA DE CV will not be responsible for compliance with the principles of information and consent, so it must be the User who guarantees to have previously informed and obtained the consent of the owner of the same to communicate their data.

4.3. On the other hand, the delivery of the data is absolutely voluntary for the User, although the lack of delivery of certain data may cause the impossibility of access to the services for the provision of which the personal data have been requested, although TERRAWIND REPS SA DE CV, in any case, will inform the mandatory and / or necessary nature of the delivery of the data for the proper functioning of the assistance service.

5. On the transfer of personal data.

5.1. We may disclose personal information to our third party suppliers and contractors who require access to such information in order to provide their support services to you. Generally, we require that our external suppliers and contractors use the information that we give them, only in order to provide us their services, to keep confidentiality, security and integrity of such information and not disclose it to third parties.

5.2. Likewise, TERRAWIND REPS SA DE CV guarantees that it will not sell, rent or, in any lucrative way, transfer the personal data of the Users, nor the instruments or addresses to communicate with them, except in those cases in which it is necessary for the provision of assistance to the user.

5.3 In general, TERRAWIND REPS SA DE CV will not disclose personal information contained in its databases to third parties without the express consent of the User, except in the following cases:

    When required by law;
    When, in good faith, necessary to enforce this Privacy Policy and/or the Terms of Use of the App;
    When, in good faith, necessary to protect the life, property, or safety of us, or one or more other users;
    When, in good faith, it is especially necessary to protect the rights, property, or safety of the public (for example, responding to an emergency);
    When necessary to comply with a legal process (including a court order or subpoena to appear in court) and to cooperate with a legal requirement;
    When we, or parts of our business are sold or transferred to, merged with, or acquired by, a third party.

6. Use of User IP Addresses.

6.1. The User expressly authorizes TERRAWIND REPS SA DE CV to store and make use of the IP addresses of the Users of the applications in order to analyze trends, and track the use of applications as a whole. TERRAWIND REPS SA DE CV does not associate IP addresses with personally identifiable information.

7. Modification of the Privacy Policy.

7.1. This Privacy Policy may be modified, altered and / or replaced at any time as a result of possible changes in legislation, case law, the criteria followed by the Spanish Data Protection Agency and / or the competent authority at any time or depending on the practices, uses and customs of the sector, as well as because of any changes decided unilaterally by the management of TERRAWIND REPS SA DE CV, whether or not due to the aforementioned reasons, which, in any case, undertakes to provide the User, in a visible manner, sufficient information of the modification that the Privacy Policy may undergo.

7.2. In any case, the User accepts that the Privacy Policy in force at any time, which assumes and accepts as a consequence of the use and navigation in the Web and the application, after the eventual modification operated, is the one that is published at any time on the Web itself on its Home page, at all times accessible to the User. The User may wish to check the Privacy Policy from time to time for updates on how we use his or her personal information. If you use the application after the Privacy Policy has been updated, you are deemed to accept the terms and conditions of the updated Privacy Policy.

8. Applicable Law and Competent Jurisdiction.

Matters relating to the application are governed by the Laws of Mexico. TERRAWIND REPS SA DE CV and the User submit, expressly waiving any other jurisdiction, to the jurisdiction of the courts and tribunals of Mexico City, Mexico.